Terms and Conditions

These Terms & Conditions govern the purchase of products from the Patch2Go website ("Site"). By accessing our Site or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and Website Terms of Use.

Please read these terms carefully before making a purchase. If you do not agree with any part of these Terms & Conditions, you should not use our Site or place an order.

We respect your privacy and handle personal information in accordance with applicable data protection laws. We collect and process personal data to provide products and services, manage orders, improve customer experiences, communicate relevant updates, and administer promotions where applicable. For full details, please review our Privacy Policy.

Patch2Go operates this website and sells products directly through the Site. References to "we", "our", or "us" throughout these Terms & Conditions refer to Patch2Go.

To place an order, simply follow the checkout process on our website. Before submitting your order, you will have the opportunity to review and correct any information entered.

Once an order has been submitted, changes may not be possible. If you require assistance, please contact our customer support team as soon as possible.

After placing an order, you will receive an email confirming that we have received your order request. This acknowledgement does not constitute acceptance of your order.

A legally binding contract is formed only when we send confirmation that your order has been dispatched.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to situations where:

• A product is unavailable or discontinued.
• Payment cannot be authorised or verified.
• Pricing or product information contains an error.
• We suspect fraudulent activity.

Certain products may be subject to legal age restrictions. By purchasing from our Site, you confirm that you meet all applicable age requirements and that any information provided, including your date of birth, is accurate and current.

Products will be shipped using the delivery option selected during checkout.

Delivery times are estimates only and may vary due to circumstances outside our control, including courier delays, customs processing, weather events, or public holidays.

Orders will be shipped to the address provided during checkout. Customers are responsible for ensuring that all delivery details are accurate before placing an order.

We are unable to split a single order between multiple delivery addresses.

Some products may incur additional shipping fees due to size, weight, destination, or special handling requirements. Any applicable charges will be displayed before payment is completed.

Responsibility for products transfers to you once the order has been delivered to the address provided during checkout.

Ownership of products passes to you only after both:

• Full payment has been received; and
• The products have been delivered.