Privacy Policy

At Patch2Go, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, products, services, customer support channels, and marketing communications.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

Patch2Go is the data controller responsible for handling your personal information collected through our website and related services.

If you have any questions regarding this Privacy Policy or the way we process your data, please contact us using the details provided in the "Contact Us" section below.

We may collect information that identifies you directly or indirectly, including:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Account login details

• Products purchased
• Order history
• Payment status
• Delivery preferences

• IP address
• Browser type and device information
• Website usage data
• Cookies and similar tracking technologies

• Newsletter subscriptions
• Product interests
• Communication preferences

In limited circumstances, customers may voluntarily provide information related to health, wellness, or lifestyle preferences. Where required by law, we will obtain your consent before processing such information.

We may collect information when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Enter promotions or giveaways
• Contact customer support
• Submit reviews or feedback
• Participate in surveys
• Browse our website

We may also receive information from trusted third-party service providers, payment processors, shipping partners, analytics providers, or publicly available sources where permitted by law.

We use personal information to:

• Process and deliver orders
• Provide customer support
• Manage your account
• Communicate order updates
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations
• Personalize your shopping experience
• Send marketing communications where permitted

We will only use your information where we have a lawful basis to do so, including contractual necessity, legitimate business interests, legal obligations, or your consent.

With your permission, we may send promotional emails, newsletters, product recommendations, and special offers.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any email
• Contacting our support team
• Updating your account preferences

Opting out of marketing messages will not affect service-related communications such as order confirmations and shipping updates.