Refund policy

At patches2go we want you to feel confident in your purchase. If you're not fully satisfied with a standard product, we're here to help with our 30-day satisfaction guarantee.

Once we receive your request, we'll review the details and guide you through the next steps.

• Requests must be submitted within 30 days of the original purchase date.
• The guarantee can only be claimed once per product and once per order.
• This policy applies exclusively to purchases made directly through patches2go official website.
• Orders placed through retail stores, distributors, or wholesale partners are not covered under this guarantee.

Subscription purchases are not eligible for refunds.

If you wish to stop future subscription shipments, please cancel your subscription before the next billing cycle. Orders that have already been processed or dispatched cannot be refunded.

You can manage your subscription through your customer account or by using the link provided in your subscription confirmation email.

If your order arrives with any issues, such as:

• Damaged or defective products
• Missing items
• Incorrect items

Once your return request has been approved and the returned item has been received, we will inspect the product and notify you of the outcome.

If your refund is approved, it will be issued to the original payment method used for the purchase.

Please allow up to 20 business days for the refund to be processed. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

We encourage all customers to carefully review their order details before placing an order, including product selection, quantities, shipping information, and subscription options where applicable.

As a growing business, we strive to process orders efficiently and responsibly. Orders placed by mistake can result in additional operational costs and unnecessary product handling, which we aim to minimize whenever possible.

Although we evaluate return and cancellation requests on a case-by-case basis, we reserve the right to decline complimentary returns or refunds for orders submitted incorrectly due to customer error.